The Difference: When Good Enough Isn't Good Enough
Subir Chowdhury  

Summary

Read this because my sister got it for free at her graduation. Short read on lessons from an experienced management consultant.

Rating: 3/5

Notes

We have to do better than good enough

Exceptional quality requires commitment to both process and people

Be straightforward in acknowledging problems

Creating fear and apprehension drives people away

Embrace who you are, the way you are and love yourself for who you are

The most successful people are not afraid to say ‘I don’t know’

Go to where the action is if you want to learn the truth

Being thoughtful requires genuine listening and being empathetic

No one person’s contributions is less important than another

Take personal responsibility for your own actions and act on them

Make positive change by making positive actions

Given the choice b/w a coin and a pen, always pick the pen

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