Never thought I’d need this but it’s one of the most impactful books I think I’ve ever read. There’s a reason Warren Buffet calls it one of his most favourite books of all time. Amazing insight into how you can always make friends no matter the situation and will help you in all aspects of your life.
Rating: 5/5
Instead of condemning people, try to understand them and don’t criticize
Don’t criticize, condemn or complain
‘I consider my ability to arouse enthusiasm among my people the greatest asset I possess and the way to develop that is by appreciation and encouragement’ – Charles Schwab
Make people feel wanted and appreciated
‘Every man I met is my superior in some way. In that, I learn from him’ – Ralph Waldo Emerson
Give honest and sincere appreciation
If you want someone to do something, think about how you can make them do it
‘If there is any one secret to success, it lies in the ability to get the other person’s view and see things from their angle as well as your own’ – Henry Ford
Arouse in the other person an eager want
Always be genuinely interested in other people
Smile 🙂
Remember the names of the people you meet
Be a good listener and encourage others to talk about themselves
Talk in terms of the other person’s interest
Make the other person feel important and do it sincerely
Listen first, look for areas of agreement
To win an argument, you should avoid it
Socrates – ‘One thing only I know and that is I know nothing’
Show respect for the other person’s opinion
Never say you’re wrong to another person
Admit it when you’re wrong and do it immediately and emphatically
Begin every interaction in a friendly way
Try to get the person at the beginning of the conversation to say yes, yes immediately
Let the other person do a great deal of the talking
Let the other person feel that the idea is his/hers
Try honestly to see things from the other person’s point of view
Be sympathetic with the other person’s ideas and desires
Appeal to nobler motives
Dramatize your ideas
Every person loves a game so throw down a challenge
When leading, begin with praise and honest appreciation
Call attention to people’s mistakes indirectly
Talk about your own mistakes before criticizing the other person
Effective leaders ask questions instead of giving orders
Praise the slightest and every improvement
Give the other person a fine reputation to live up to
Use encouragement. Make the fault seem easy to correct
Make the person happy doing the thing you suggest
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